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Manager, RAQAVG / Sokatsu / Complaint Officer (PH)

非公開

想定年収

800万円 ~ 1,200万円

勤務地

東京都

仕事内容

This position covers the following multiple roles.
1) Sokatsu
2) CMC Regulatory Affairs (PH) / Government Affairs
3) Complaint Officer (PH)

Responsible for all activities related to the roles above as RAQAVG Manager, under the supervision of RAQAVG Director.

No Subordinated Positions.

1. Responsibility to supervise pharmacovigilance/quality assurance as Sokatsu
• To supervise the Quality Assurance Manager / Hinseki and respect his/her opinion
• To supervise the Safety Officer / Anseki and respect his/her opinion
• To cooperate with Hinseki and Anseki
• To provide opinions to the General Manager, when necessary, in order to ensure appropriate manufacturing control and quality control and post-market surveillance / vigilance.

2. Product registration (New, partial/minor change, maintenance, withdrawal, reimbursement):
A) To gather information from Global RA and manufacturing facility.
B) To prepare application/notification documentation.
C) To submit application/notification to authority.
D) To measure/correspond inquires/questions from authority.
E) To obtain approval/certification/reimbursement.
F) To maintain product registration.
G) To archive and manage the licence, certificate, dossier and related documents.

3. MF registration (New, partial change, minor change, maintenance)
A) To gather information from Global RA and manufacturing facility.
B) To prepare application/notification documentation.
C) To submit application/notification to authority.
D) To measure/correspond inquires/questions from authority.
E) To obtain approval/certification/reimbursement.
F) To maintain MF registration
G) To archive and manage the licence, certificate, dossier and related documents.

4. GQP / GMP conformity inspections (New, periodic, audit/inspection):
A) To gather information from Global RA and manufacturing facility.
B) To prepare application documentation.
C) To submit application to authority.
D) To measure/correspond inquires/questions from authority.
E) To obtain GMP Conformity Certificate and related reports.
F) To maintain GMP. To report domestically and internationally.

5. Business License in local (New, change, audit/inspection, renewal, maintenance):
A) To prepare application documentation.
B) To submit application to authority.
C) To organize site audit.
D) To handle inquires/questions from authority.
E) To obtain business license.
F) To maintain business license.
G) To archive and manage the licence, certificate, dossier and related documents.

6. FMA (New, change, renewal, maintenance):
A) To prepare application documentation.
B) To submit application to authority.
C) To handle inquires/questions from authority.
D) To obtain FMA (Foreign Manufacturer Accreditation).
E) To maintain FMA.
F) To archive and manage the licence, certificate; dossier and related documents.

7. Complaint handling for external/internal complaints as Complaint Officer (PH)
• Complaint Management:
ー Status tracking of all complaints (Receipt, Investigation and Feedback Report to customers)
ー Global Complaint Management Workflow (GCMW) manipulation (including data entry, query, and data analysis)
ー Document Control relevant to Complaint Handling
• Customer Relationship:
ー Correspondence to business partners and other concerned parties including end-users
ー Creating an investigation report to customers
• Investigation:
ー Organize, arrange, conduct and execute all investigation activities for complaints
ー Correspondence with global investigators
ー Send complaint samples for the investigation
ー Evaluate investigation results including risk analysis
• Quality Improvement:
ー Check the trend of complaints and risks
ー Periodically track relevant KPIs of complaints, and analyze and report to appropriate functions
ー Lead product quality improvement initiatives with global teams
• Complaint collection:
ー Build and maintain a good relationship with business partners for collecting complaint

8. NHI Pricing List (New, recalculation, withdrawal)
A) To negotiate with Authorities, Academic associations, and any other parties
B) To handle and manage all activities related to drug price
C) To prepare application/notification documentation.
D) To submit application/notification to authority.
E) To respond to MHLW inquiries

9. Responsibility to lead new development of pharmaceuticals
Supervision and management of activities below
• To import non-approved product sample for evaluation
• To assess dossiers of new molecules according to Japanese requirements
• To input Gaps to Global RA team and prepare update dossiers with Global RA
• To calculate/monitor R&D cost from the beginning of development until approval
• To inform progress of development and registration status to relevant stakes holder
• To submit application file for reimbursement acquisition

10. Use of Global data base and collaboration with overseas sites
A) To make the best use of global resources such as Kabi RegTrack, KabiTrack, and any other electronic systems.
B) To receive and assess the regulatory impact to the changes proposed by internal Fresenius Kabi sites and the other manufacturing facilities.

11. Deputy for National Safety Officer (NSO)
A) Case intake and QC checks in KabiSafe system.
B) The 2nd personnel for all activities of NSO.

12. Team building:
• Supporting RA/QA/Vigilance organization and collaborating with team members to accomplish business target

募集人数

1人

応募条件

技能/経験

<Person Specification (Experience & Academics, Organizational Knowledge & Personal Style)>

Experience & Academics
• Pharmacist
• 10+ years of experience in RA, QA and Pharmacovigilance of Pharmaceuticals in a multinational company
• 3+ years of experience in negotiating with government and academic associations as well.
• General Knowledge of PMD Act., GQP/QMS MHLW Ordinance and relevant regulations
• Experience in English business communication
• Communication with governmental bodies
• SOP Management
• Manufacture site audit
• CAPA Management
• Leading inspections by governmental bodies
• Complaint handling

Organizational Knowledge
• Understand the company systems and processes – QA, QC, Marketing, Sales, Customer service, IT, HR, GA, Finance, Manufacturing, Supply chain
• Ability to communicate effectively across all operational levels of the organization as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives
• Effective interpersonal skills, with the ability to present recommendations and ideas and to summarize issues
• Strong interpersonal, communication and analytical skills
• Ability to work independently

Personal Style
• Take the initiative & Leadership to achieve goals
• Coordinate closely with concerned parties (internal and external)
• Hear other opinions and get mutual consent
• Positive and logical thinking
• Stay calm in any trouble case

<COMPETENCIES REQUIRED>

Behavioral Competencies
• Communication / Presentation / Negotiation / Influential skills (Japanese / English)
• Inter-functional leadership skills and team player
• Problem analysis and solving skills
• Strategic thinking and planning
• Sound judgement
• Attention to detail
• Customer oriented
• Spontaneity
• Cross-cultural communication skill
• Team Building skill

Functional Competencies
• Ability to understand internal/external customer technologies and problem resolution techniques.
• Ability to communicate effectively with customers
• Ability to listen to symptom descriptions; to analyse problems; to respond effectively and to provide constructive feedback to the customer on problem resolution
• Grasp overview of business project
• Business & market awareness
• Negotiation Skills
• Proven track record of managing and resolving customer complaints

学歴

大学

職務経験

(3年以上)

業界経験

年齢

年齢制限不問  

英語力

中級以上

その他語学力

語学力詳細

勤務条件

雇用形態

無期雇用

試用期間

有り(6ヶ月)

給与

年俸制

年収:800万円 ~ 1,200万円

月収:60万円~90万円

月額基本給:48万円~72万円

賞与・インセンティブ

年1回  

【インセンティブ】あり(業績により3月に支給)

昇給

有り 年1回 / 4月

勤務地

東京都

就業時間

09:00~17:30

休憩時間:1時間

残業:月20時間~30時間程度

固定(定額)残業代制

残業手当

定額の残業代+通常の残業代

固定残業時間 30時間 / 月
固定残業代 120,000円 ~ 180,000円 / 月
固定残業時間超過分は別途支給されます。

通勤手当

交通費:全額支給

休日・休暇

完全週休二日制, 年末年始

年間休日:125

年間有給休暇:入社7ヶ月目には最低10日以上
【休日・休暇詳細】
年末年始(12/30-1/3)祝日、夏季休暇、特別休暇、疾病休暇、慶弔休暇

社会保険

雇用保険, 健康保険, 労災保険, 厚生年金

求人No.:NJB2343467

最終更新日:2026/5/29

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  3. 非公開:Manager, RAQAVG / Sokatsu / Complaint Officer (PH)の求人情報詳細