Roles and Responsibilities:
・Technical & Engineering Support of Customers via phone, local website’s Q/As, e-mail and Case support
This is the primary directive of the CAE.
By clarifying device & development tools operation and removing technical barriers for customers, you help to solve customer’s technical challenges with complicated and time-critical solutions through local phones, e-mails, local website’s Q/As, direct visit and Case supports by Salesforce. Through your contact with customers and their issues, you will identify problems that exist with development tools and silicon and provide that feedback to the silicon applications and development tools groups appropriately.

・Technical Documentation Support
Proofread the results of translation of technical documentation such as data sheets, brochures, application notes and news, and assist with Marketing Communication (MARCOM) ’s translation processes. The translated material needs to be proofread for technical accuracy and quality. Native Japanese is need for collecting news/Ads and Banners. Also, to stimulate understanding of our products and tools, and to help and expand our customers and students, you assist in publishing technical or reference textbooks and engineering documents such as application notes.

・Technical Training Support
Assist Embedded System Engineer (ESE) show supporting customers and give on/offline technical training to customers and engineers from distributors through the Regional Training Center, Technical Workshops (ex. Microchip University, Korea MASTERs. MASTERs are big off-line technical events for customers) and training design houses on Microchip products and tools hands-on sessions. This effort would also include the development of training material and continuous self-study for learning new skills and improvement of existing skills.

・Local website’s Activity
Manage the technical Database and Q/As on the local website and follow up with uploading technical materials, Create and upload reference application notes for popular devices and applications. Report and summarize the status of customer activity on the local web site.

主な業務内容
・ 電話、メール、WebサイトQ&A、Salesforceケース対応を通じた顧客向け技術サポート
　・デバイスや開発ツールの動作を明確にし、技術的課題を解決
　・顧客とのやり取りを通じて製品や開発ツールの問題点を特定し、開発部門へフィードバックを提供

・技術文書サポート
　・データシート、製品パンフレット、アプリケーションノート、ニュース等の翻訳レビュー
　・技術的な正確性、品質の確認
　・マーケティングコミュニケーション部門の翻訳支援
　・技術書籍やアプリケーションノートの出版支援

・技術トレーニング支援
　・顧客や代理店技術者向けのオンライン／オフライン研修支援
　・Regional Training CenterやTechnical Workshop（Microchip University、Korea MASTERsなど）でのトレーニング
　・ハンズオントレーニング資料の作成
　・新技術習得のための継続的な自己学習

・ローカルWebサイト運営
　・技術データベースおよびQ&A管理
　・技術資料のアップロード
　・人気製品向けアプリケーションノートの作成・掲載
　・顧客活動状況のレポート作成および集計