Your tasks will include:
Order Management
• Orders processing and customer service
-Fully understand and work within each customers’ specific order processing framework to ensure customer’s orders are processed in the most efficient manner
-Orders received via fax/email/phone/download are entered or uploaded into SAP within expected timeframe
-Answer customer inquiries in order to maximize customer satisfaction levels
-Business-to-Business ordering support as required
• Electronic Order Processing
-Accurately process EDI orders electronically
-Ensure that all electronic messages are generated successfully (POA,POC,ASN,INVOIC)
-Communicate and correct any error that may occur due to inconsistencies between customer and The company systems
• Manage holding orders “quotations”, proactively following up due quotes and variances
• Reverse logistics
-Create return orders
-Assist with return logistics enquiries

Logistics
• Communication with 3PL and warehousing suppliers as appropriate
• Assistance with customer claims investigations where appropriate