ハイテク業界担当のTAMとして顧客のAnsys製品の活用をサポートします。
■Summary / Role Purpose
テクニカルアカウントマネージャー(TAM)は、顧客のニーズに耳を傾け、彼らの目標、重要なビジネスイニシアティブ、技術的課題、インフラ構成について深い知識を持つことで、顧客に優れた体験を提供する真のパートナーとして機能します。TAMはエンタープライズアカウントマネージャー(EAM)と緊密に連携し、Ansysのプレゼンスを拡大する機会を特定し、アカウント成長計画を達成するために必要な技術活動を計画・優先順位付けします。これらの活動は、Ansysのすべての製品の位置付けを含み、プリセールス、技術サポート、コンサルティング、トレーニングとの調整、およびAnsysの開発・マーケティングチームとの連携を含みます。
The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand Ansys’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan. These activities span positioning of all Ansys products and include co-ordination with presales, technical support, consulting, training, as well as interfacing with the Ansys development and marketing teams.
■Key Duties and Responsibilities
Establish a long term and sustainable relationship with the assigned accounts, by aligning Ansys’ solutions with the client’s key business initiatives; the Technical Account Manager is viewed by the customer as their Single Point of contact for all technical activities
Work collaboratively with the EAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity
Advanced professional role, focus on select account(s), primary point of contact for all technical engagements, expertise in mapping customer technical requirements to Ansys solutions in an industry vertical
Work with the EAM to leverage proper technical resources to assist in the effort to expand the Ansys footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
Ensure a close connection between the team and Ansys Development for effective response to all defects and enhancement requests
Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment
Participate and contribute to field-factory interlock on Ansys product enhancement and competitive solution positioning
Lead opportunity qualification & drive technical campaigns for complex engagements, advise on market sizing initiatives
Lead account-based marketing strategy, drive technology deployment & adoption including partner solutions
■休日:完全週休二日制, 土, 日, 祝日, 年末年始