Key Accountabilities
1. Strategic Leadership & Service Delivery
• Lead the P&O Operations strategy and service delivery model for Japan.
• Translate global and regional priorities into effective country execution.
• Drive operational excellence through standardization, automation, continuous improvement, and a
strong service-oriented culture.
• Represent P&O Service Delivery in country leadership and governance forums..
2. Service Performance, Compliance & Risk Management
• Ensure delivery of services in line with SLAs, KPIs, compliance requirements, and global standards.
• Monitor and improve operational performance, employee experience, and service quality.
• Ensure compliance with Japanese labor, payroll, tax, benefits, and data privacy regulations.
• Lead audits, risk management, controls, issue resolution, and operational readiness for organizational
and system changes.
3. Vendor & Stakeholder Management
• Lead governance and performance management of external service providers.
• Drive vendor accountability, service improvement, cost optimization, and risk mitigation.
• Partner with Country P&O, Finance, Legal, Compliance, Procurement, D&T, and business leaders to
ensure effective service delivery and governance.
4. Transformation & Digital Enablement
• Lead operational transformation and process improvement initiatives.
• Drive adoption and optimization of Workday, ServiceNow, payroll platforms, automation, AI-enabled
solutions, and self-service capabilities.
• Support global harmonization efforts while enhancing efficiency, compliance, and employee experience..
5. Financial & Resource Management
• Manage budgets, workforce planning, and resource allocation to meet operational and business
priorities.
• Drive productivity, efficiency, and cost optimization initiatives while supporting future operating model
requirements
6. People Leadership & Capability Building
• Lead, coach, and develop a high-performing P&O Operations team.
• Foster a culture of accountability, collaboration, innovation, continuous improvement, and employee
engagement.
• Drive talent development, succession planning, and capability building.

Key Performance Indicators
• Service performance (SLA/KPI attainment)
• Employee experience and satisfaction
• Payroll accuracy and compliance
• Audit, risk, and control effectiveness
• Vendor performance and governance
• Automation, continuous improvement, and transformation delivery
• Budget performance and cost optimization
• Team engagement and capability development