Key Responsibilities
1. Organizational & Talent Strategy｜25%
• Develop and regularly review workforce plans aligned with mid-to-long-term business objectives
• Design organizational structures and staffing plans to address seasonal demand and new business launches
• Create and maintain succession plans for center managers and key roles
• Forecast headcount needs factoring in turnover and vacancy risk; provide prioritized recruitment recommendations
• Propose optimal workforce composition (full-time, contract, and temporary staff) balancing cost and operational needs
• Deliver regular people strategy reports and recommendations to Management member.
2. Management Support｜20%
• Conduct regular 1-on-1s with center managers and SVs (at least monthly)
• Provide coaching and advisory support on management challenges (team dynamics, communication, employee development, etc.)
• Design and support participation in leadership development programs
• Provide onboarding support for newly appointed managers and recently promoted leaders
3. Engagement & Culture｜15%
• Design, execute, and analyze employee engagement surveys; translate results into actionable improvement plans
• Conduct exit interviews with departing employees; identify trends and present improvement recommendations
• Proactively identify high-turnover-risk employees and develop individualized retention strategies
• Plan and operate center-specific recognition programs and employee motivation initiatives
4. Performance Management｜15%
• Support the operation of the performance review cycle (communicate evaluation criteria, train people managers, manage timelines)
• Facilitate the goal-setting process at the start of each review period; coach managers on effective objective-setting
• Develop performance improvement plan (PIP) frameworks; support managers in execution and documentation
• Provide objective data and ensure fairness in promotion and compensation decision-making processes
• Analyze review result distributions and trends; recommend improvements to the evaluation framework
5. Talent Development Strategy｜10%
• Build and maintain a center-wide skills map and competency model (in collaboration with HR Specialist)
• Define annual training strategy and priority themes; provide direction to HR Specialist for execution
• Measure training effectiveness by assessing post-training behavioral change and business performance impact
• Support individual career path planning and conduct career development conversations with employees
• Identify high-potential talent from a talent management perspective and develop tailored growth plans
6. Employee Relations & Issue Resolution｜10%
• Receive, investigate, and determine response approaches for harassment, bullying, and discrimination complaints
• Conduct fact-finding interviews and hearings for disciplinary cases; manage documentation and disciplinary recommendations
• Support responses to individual labor disputes (e.g., unfair dismissal claims, labor tribunal proceedings)
• Intervene early in cases of problematic behavior and advise managers on appropriate actions
• Drive initiatives to build and maintain trust between employees and management
7. Safety, Health & Well-being Strategy｜5%
• Develop the center's safety and health policy and annual KPI targets (in collaboration with HR Specialist)
• Analyze workplace accident and near-miss data trends; report findings and improvement recommendations to leadership
• Establish early detection and support frameworks for employees experiencing mental health challenges (in coordination with occupational physician and EAP)
• Plan and promote Well-being initiatives (health management promotion, work-life balance improvements, etc.)