This is what you will do:

Japan CRM strategy & ownership: Own the Japan CRM vision, roadmap, and operating model aligned to the Rare Disease commercial strategy, improving engagement and commercial execution.

Global CRM liaison: Act as the primary Japan point of contact to Global CRM, aligning on standards, governance, releases, and best practices while ensuring local needs are represented.

CRM migration leadership: Lead Japan-side planning and execution for the future CRM migration, ensuring continuity of business operations, data integrity, and strong user adoption.



You will be responsible for:

Define and execute Japan CRM roadmap: Translate business priorities into a structured backlog, requirements, and delivery plan, balancing global standards with Japan market needs.

Manage Japan CRM operations: Oversee day-to-day CRM management (user access/roles, issue triage, enhancements, release readiness) and drive continuous process improvement for Sales and Marketing.

Partner cross-functionally: Work with Sales, Marketing, Commercial Insights, Digital/IT, and external vendors to design and implement CRM-enabled processes that improve productivity and customer experience.

Deliver KPI reporting & insights enablement: Design, implement, and continuously optimize KPI reporting and dashboards; ensure stakeholders have timely, accurate performance and activity visibility.

Own customer and activity data processes: Establish end-to-end processes for data collection, management, aggregation, and quality control across customer, activity, and performance datasets.

Vendor and data agency management: Lead external partners (data agencies and system vendors) for KPI tracking, data acquisition planning, integration, and reporting delivery, ensuring quality, cost, and timelines.

Enable omnichannel and personalization: Support segmentation and customer engagement design by operationalizing CRM capabilities that enable more personalized, compliant field and digital approaches.

Lead CRM migration (Japan scope): Drive Japan requirements, impact assessment, data readiness (cleansing/mapping/validation), UAT coordination, cutover planning, training support, and hyper care in close alignment with Global CRM.

Ensure governance and compliance: Maintain strong data integrity and appropriate data handling, aligning CRM usage and reporting with relevant policies and regulatory expectations.