【JOB SUMMERY】
This role will play a critical part in driving digital transformation at the enterprise level. Our mission is to encourage user adoption of new system services in order to achieve company goals and realize our vision of a competitive theme park business, while reducing psychological barriers and resistance to change.

You will actively engage with key business stakeholders - including Park Operations, Finance, and Marketing - to lead communication initiatives that inspire and support new system deployments. Prior to our full-scale transformation, the role will focus on developing clear and effective communication materials aligned with business objectives, tracking progress, and supporting learning initiatives to ensure successful rollout of new systems. This includes delivering sufficient communication, user training, and change impact analysis to enable smooth transition and adoption.

【RESPONSIBILITIES】
1. Engage Stakeholders Through Targeted Communication Strategies

・Understand the audience by segmenting stakeholders (e.g., leadership, employees, customers) and tailoring messages to address their specific needs, preferences, and concerns

・Define As-Is and To-Be Concepts and business processes to analyze long-term change impacts

・Utilize appropriate communication channels (e.g., email, meetings, digital platforms, newsletters) suited to each audience segment

・Establish a feedback loop to gather stakeholder input and continuously refine communication strategies

2. Create and Disseminate Release Notes, Announcements, and Newsletters

Develop clear and concise content that highlights key changes, benefits, and timelines
Ensure consistent branding and tone, aligned with the company’s voice and visual identity
Distribute communications in a targeted and timely manner to relevant groups

3. Coordinate Internal and Business Communications for Alignment and Clarity

Collaborate cross-functionally with teams such as HR, IT, and leadership to maintain consistent messaging across the organization
Develop standardized templates and guidelines to promote clarity and consistency
Provide proactive communication to avoid ambiguity and confusion

4. Support Learning Initiatives with Communication Materials and Resources

・Create engaging and informative training materials (e.g., slides, videos, FAQs) and training execution.

・Facilitate easy access to learning resources through internal portals, emails, or other appropriate channels

・Promote learning programs by communicating their benefits and encouraging participation

5. Track Progress and Report on Training Initiatives

・Monitor and report on training progress, gathering feedback to drive continuous improvement

・Measure the effectiveness of learning content and sessions, making data-driven adjustments as needed

6. Provide Ongoing Learning Support

・Offer continued support to end-users, addressing questions and guiding them through system transitions

・Keep learning materials current to reflect updates in processes or systems