担当エリアの病院、医師、メディカルスタッフ、代理店などの顧客に対して営業活動を行い売上目標を達成する。
当社製品の適正使用に関する最新の情報提供を行うと同時に、
営業活動を通して顧客のニーズを迅速且つ的確に把握しそれに対する解決方法を提案する。

1. 担当エリアにおいて与えられた売上目標を達成する。
2. 自らPDCAサイクルを回し、効率的で且つ効果的な営業活動を行う。
3. 顧客とのコミュニケーションを通して良好な関係を構築しニーズを的確に把握する。
4. 既存のやり方に満足せず常に新しい方法やアイデアを考えすぐに実行する。
5. 医療従事者及び医療関係者に対して、当社製品の適正使用情報の提供やトレーニングを提供する。
6. 顧客からの苦情やクレームに対して迅速且つ誠意を持った的確な対応を行う。
7. 代理店と良好なパートナーシップを構築し、効果的で効率的な販売活動へ繋げる。
8. 会社が指定する行動規範、公正競争規約、品質方針、環境マネジメントシステム、その他薬事法令上の規則など、全ての会社方針を遵守する。


Job Purpose and Scope
Clinical Therapy Specialists provide technical, clinical, educational and sales support to ensure safe adoption and growth of the Abbott Transcatheter Aortic Valve Replacement (TAVR) portfolio. Clinical Therapy Specialists work closely with implanting physicians and the Abbott field organizations to drive procedural and clinical success and are responsible for training physicians ahead of account openings, providing clinical case support and achieving business objectives for assigned territories.

Upon completion of mandatory training and certification, Clinical Therapy Specialists will work with hospitals’ Heart Teams to screen patients and advise on valve sizing and other attributes related to the device. Clinical Therapy Specialists will train interventional cardiologists (or any other clinical specialty implanting the device), cath lab staff, hybrid room staff, and ancillary personnel on preparation and use of the product and provide technical support to physicians during procedures. Clinical Therapy Specialists will also be responsible for clinical data dissemination in his/her sites and among referral chains of influence.

Clinical Therapy Specialists will be responsible for identifying potential physician proctor candidates, developing them in accordance with established criteria in Japan, and coordinating physician proctor activities to support new site training and development.

The role is field based and focused on engaging customers and colleagues to maximize opportunities and deliver expected results. Clinical Therapy Specialists must build strong relationships and clearly demonstrate features and benefits of Navitor / FlexNav, including its differentiation from competitors for appropriate patient types. Clinical Therapy Specialists must be fully versed with the most comprehensive clinical evidence and be capable of presenting and explaining it to targeted audiences.

Clinical Therapy Specialists must consistently demonstrate ethics, energy, ambition, and pragmatism with outstanding ability to understand and communicate complex technical information including up-to-date, extensive clinical competency relevant to TAVR.

TECHNICAL & CLINICAL SUPPORT
Achieve certification in accordance with formal training process including required case observations, proficiency in device preparation (e.g. valve loading) and imaging for valve sizing (3Mensio or equivalent enabling software)
Provide technical support related to TAVR device to clinicians during procedures in accordance with Abbott guidelines, including recommendations on device suitability, employing technical expertise in valve sizing, CT reconstruction, knowledge of imaging modalities (echo/angiography/CT), and ancillary procedural tools.
Master and effectively demonstrate procedural steps for physicians and staff at clinical sites
Develop and maintain comprehensive clinical and technical product knowledge – including clinical trial protocols and product IFUs, published literature and related data – for safe and effective use of TAVR devices
Assist cath lab personnel with set-up and break-down for procedures and with appropriate product handling
Implement field-based physician and staff training programs
Understand and follow PER process and provide related information and feedback in clear, complete manner; respond to customer requests and resolve complaints in prompt and effective manner.

SITE ENGAGEMENT
Collaborate with implanting centers to help optimize clinical outcomes for patients, providing education on safe and effective use of Abbott devices
Facilitate communication with Heart Teams to effectively screen patients, schedule procedures, and optimize clinical outcomes
Oversee education and training activities including coordination and set up of procedure simulators, facilitation of simulated TAVR procedures and related troubleshooting, and coordination and facilitation of staff in-services covering pre/peri/post TAVR procedures.
Educate/train hospital staff on proper valve loading instructions
Manage logistics and other arrangements between implanting sites and commercial dealers to ensure timely support for procedures including inventory ordering, consignment stock, and returns.
Develop action plans (weekly, monthly, quarterly) by analyzing case volumes at each site and other analytics, and discuss plans and issues with management to help the organization achieve goals
Upon selection of new accounts by management team, oversee administrative process to set up these accounts and dealers including scheduling management, inventory handling, expectation setting, contracting, and education of stakeholders.
Identify future physician proctors and develop them in accordance with national and Abbott guidelines
Coordinate physician proctors to activate and develop new clinical centers

PATIENT SELECTION
Keep physicians and other HCPs aware of the latest patient selection criteria while ensuring appropriate competitive differentiation
Share own experience with physicians to help refine patient selection

EDUCATIONAL SUPPORT
Carry out messaging campaigns and data sharing as directed by Marketing
Maintain up-to-date knowledge through regular self-study and actively share information and updates with colleagues
Participate in customer/society education meetings and conventions as directed or required

OTHERS
Gather and share primary market intelligence and market data
Recognize and understand competitive products, as well as clinical and industry trends
Enter timely case information, activities and plans in customer record platforms such as SFDC