POSITION SUMMARY:
Responsible for leading and continuously enhancing the operational capabilities of HDI Japan’s Underwriting Operations and International Programs functions.
The role oversees a team of seven employees and one temporary staff member and is accountable for the efficient delivery of policy administration, premium processing, data management, and International Program services across incoming, outgoing, fronting, and captive business.
As a playing manager, this role combines people leadership with hands-on involvement in strategic initiatives and complex operational matters. The position is expected to drive process excellence, operational standardization, digital transformation, automation, and AI-enabled productivity improvements while ensuring globally consistent service standards and high-quality data management.
The role acts as a key interface with Producing Offices, Head Office International Program leadership, Underwriting, Claims, Finance, and external stakeholders, supporting scalable and profitable growth of HDI Japan and contributing to the development of a future-ready operating model.

KEY ROLE AND RESPONSIBILITIES:
1.People Leadership
-Lead, coach, and develop a team of seven employees and one temporary staff member.
-Conduct performance management, talent development, succession planning, and recruitment activities.
-Foster a high-performance, collaborative culture.
2.Operational Management
-Oversee policy issuance, endorsement processing, premium booking, bordereaux preparation, reinsurance premium settlement and operational administration.
-Ensure operational excellence through robust controls, service standards, and effective resource allocation.
-Monitor and improve operational KPIs and service delivery performance.
3.International Programs Leadership
-Lead all Incoming and Outgoing International Program activities, including fronting and captive programs.
-Ensure timely local policy issuance, global system uploads, and compliance with global service requirements.
-Act as the primary liaison with Producing Offices and Head Office International Program leadership.
4.Process Excellence & Continuous Improvement
-Design and implement process improvements and operational standardization initiatives.
-Develop productivity and KPI frameworks to improve operational transparency and performance management.
-Drive simplification and eliminate inefficiencies across end-to-end processes.
5.Governance & Data Management
-Ensure high-quality data management and operational controls.
-Maintain effective system administration and data governance processes.
-Ensure compliance with internal policies, regulatory requirements, and global standards.
6.Stakeholder Management
-Build strong relationships with Underwriting, Claims, Finance, Producing Offices, and Head Office stakeholders.
-Represent Japan Operations in regional and global forums and contribute to strategic initiatives.
7.Digital Transformation & AI
-Lead digitalization, automation, and AI initiatives within Operations and International Programs.
-Identify and implement opportunities for RPA, workflow automation, and AI-enabled productivity enhancement.
-Support the development of future operating models leveraging technology and data-driven decision-making.