【Job Summary】
・The CRM (Customer Relationship Management) specialist develops strategy and handles the planning as well as execution of Hill’s Japan CRM.
・The purpose of this position is to utilize multiple marketing channels such as email, LINE, websites (including CDP, BOT) to provide personalized experiences to consumers, there by acquiring new users and retaining existing ones.
・This position requires close collaboration with internal brand teams and agency partners to set / execute thestrategic direction of CRM.
【What you will do】
■Strategy & Planning
・Develop CRM communication strategy including development of content calendar, consumer touchpointstrategies and new users acquisition plan / campaigns in collaboration with internal teams and agencypartners
・Manage CRM executions across various channels such as email (including both our 1PD registered usersand retailer CRM ), LINE, and website content optimization using CDP functions and BOT to improveLifetime Value (LTV).
・Identify methods to leverage first-party and other data sources to create personalized and highly relevantreal-time consumer experiences across channels.
・Develops, implements, analyzes, and optimizes AB Test and Learn plans and recommendations
・Finds opportunities to test, optimize, and improve new and existing CRM campaigns and tactics.
・Produce and collaborate on CRM annual strategy, content briefs with Brand teams and internal partners.
・Reviews and approves creative and content recommendations, provides strategic and executionaldirection and feedback
・Establish benchmarks and objectives for key performance indicators (KPIs).
■Execution
・Leads multi-channel SFMC journey and push campaign executions with agency partners
・Builds email creative in Stential and Journey builder via templates and content blocks.
・Builds personalized and versioned email campaigns and journeys with agency partner
・Test, QA, troubleshoot builds for adaptable emails with agency partners
・Organize, targets and build audiences in SFMC and/or CDP targeting tools
・Links with internal/agency partners for vital targeting, audience creation, SQL queries, automationdevelopment, testing, QA and successful sends
・Writes copy and content idea as needed
・Runs coupons and giveaway campaigns with agency partners.
■Insights & Analytics
・Conduct routine analysis and report on performance of CRM Campaigns
・Pull, aggregate, and synthesize analysis from CRM platforms, Google Analytics with Agency partners.
・Continuously analyze CRM performance metrics and optimize campaigns and contents to maximizeeffectiveness.
■Channel & Database Management, and Best Practices
・Contributes to marketing channel management and health for channels of email and LINE
・Manage and organize current data for more personal optimization with internal teams and agencypartners.
・Stay up to date and apply latest CRM analytics trends and reporting tools
*This is not an exhaustive list of duties or functions.
■休日:完全週休二日制, 土, 日, 祝日, 夏季休暇, 年末年始