【職務概要】
飲料・食品メーカー向け産業機械のアフターサポートを行なうサービスエンジニアチームのマネージャーポジションです。約7名のチームのピープルマネジメントを担い、顧客へのサービス向上を行ないます。
【主要顧客】
大手食品メーカー (スターゼン、日東ベスト、伊藤ハム、ニチレイ)
飲料メーカー (森永乳業、タカナシ乳業など)
【製品例】
食品・飲料加工機(冷凍機、冷却器、オーブン、フライヤー、フルーツ搾汁機、充填機、殺菌機などのプロセス機器)
【レポートライン】
日本法人カントリーマネージャー
Main Responsibility
Manage the service team in Japan, including technical supporting, field service, planning & administration for service & spare parts
To carry out Service Sales activities - spare parts, service, ProCare & Upgrades
Work closely with team, improving the overall service performance of the company in the Japan region for FoodTech Processing equipment, dealing with multinational firms as well as with local players
Drive and develop proactive service mindset delivering superior service to our customers
Participate in developing a 3-year strategic & operational plan, with quarterly forecast and action plan together with leadership
Work closely with the leadership on defining and deploying new processes to improve service operations in the region
Responsible to develop, nurture and mentor the Japan team, skill matrix, competence gap analysis and competence development programs
Build strong relationship with other departments such as Project Management, Applications, Finance, HR, and the other Regional service teams
Working closely with sales management in Japan to expand the product portfolio offered in Asia Pacific
Be an integral part of the Key Account Management team in Japan
Visiting key customers at their HQ (Procurement Directors, Engineering, Industrial Directors, etc.) and at their plants
Updating weekly, reporting monthly sales and pipeline
Strongly engaged in working with the regional Service teams to improve supply chain of parts and recruitment and training of new engineers and specialists.
Number of Subordinates: 15
This position works closely with:
Customers
Service, Sales and Sales Support people of JBT MAREL
Various Business Units of JBT MAREL
Projects team and project coordinators of JBT MAREL
Engineering locally & equipment suppliers, 3rd party supplier, allied suppliers, strategic partners
Business control & Accounting
Project Management of equipment suppliers
Sales support of equipment suppliers
Application support of equipment suppliers
Budget / revenue responsibility – USD 4.5 million