■本ポジションの役割
APACコマーシャルチームの一員として、カスタマーサービス担当を募集します。営業組織における業務効率化と効果向上を推進し、ブランド顧客および製造業者に対し、最高水準の受注管理サービスを提供していただきます。

■業務内容
・日本の消費者向けアカウントの管理、受注・処理、契約内容の確認、納品確認、顧客クレーム対応。

・グローバルな手順および合意されたサービスレベルを遵守し、受注を効率的かつタイムリーに管理します。

・顧客／製造業者からのフィードバックを収集し、問題点を特定し、社内チームの意見を取り入れながら解決策を実行します。

・営業チームと連携し、予測管理および受注状況の追跡を行います。

・営業実績、予測、KPIに関する実用的な洞察を提供するレポートを作成・管理します。

・新規顧客／製造業者のオンボーディングとトレーニングをサポートし、成功に必要なツールとリソースを提供します。

・受注残高の動向を監視し、顧客の支払いスケジュールを追跡します。

・プロセスとツールの最適化を通じて営業チームの効率性を向上させ、サポートします。

・製品に関する問題については、苦情内容の明確化、原因究明、適切な解決策の提示を通じて調整を行います。

・受注管理プロセスにおけるギャップや非効率性を特定し、戦略的な改善策を提案します。

▼日本ゴアについて
https://www.gore.co.jp/careers/working-at-gore

＊このポジションはハイブリッド勤務形態の対象となる場合があり、週に1～3日のリモート勤務が可能です。職務の責任やビジネスニーズに応じて、施設への出勤をお願いする場合があります。そのため、公共交通機関で無理なく通勤できる場所に居住している必要があります。在宅勤務は、適切な承認およびGore社の在宅勤務ポリシーの遵守が条件となります。

Role name: Inside Sales, Consumer Oriented Fabrics, FABRICS DIVISION
Location: Tokyo Office
Report line: Sales Operations Leader based in UK

■About the Role
We are looking for an Inside Sales Associate to join APAC commercial team to support Japan consumer business who will provide best in class order management services for our brand customers and manufacturing by driving operational excellence and effectiveness within the sales organization.

■Responsibilities
• Handle Japan consumer accounts, receive & process orders, contract review, delivery confirmation and customer complaints.
• Manage orders effectively & timely in compliance with our Global procedures and agreed service levels.
• Collect feedback from customer/manufacturer, identify issues and implement solutions with internal team input.
• Collaborate with sales teams in forecast management and order intake progress tracking.
• Develop and manage reports that provide actionable insights into sales performance, forecasting, and KPIs
• Support onboarding and training new customers/manufacture and provide tools and resources that enable their success.
• Monitor backlog movement and track the customer payment schedule.
• Support the sales team by optimizing processes and tools to improve efficiency.
• Coordinate products issues by clarifying complaints, determining the cause, and offering appropriate solutions.
Identify gaps or inefficiencies in order management processes and propose strategic improvements.

■Required Qualifications
• Minimum of 10 years of experience in sales operation, sales support, preferably in a multinational environment.
• Experience handling high-volume environments with grace and professionalism.
• Experience in sales forecasting, pipeline management, and performance reporting
• Proven expertise in using ERP and support platforms (e.g., SAP, Salesforce, Microsoft office application).
• Good spoken and written Japanese and English.
• Organized & detail-oriented with advanced communication & negotiation skills.
• Comfortable working in a fast-paced, dynamic, and multicultural environment.
• Ability to collaborate with cross-functional teams, including sales, finance, and logistics.
Ability to travel up to 5%

■Desired Qualifications
• Experience in garment or footwear industry is an advantage

＊This position offers the option to work on-site at our facility in Tokyo, with flexible work-from-home options also available. This position may be eligible for a hybrid work arrangement, meaning you could work 1-3 day/week remote. Depending on the responsibilities of the role and the business needs, we may ask you to attend to our facilities. As such, you are required to be based in a location available to commute by public transportation in a reasonable way. Remote Working Arrangements are permitted with appropriate approval and compliance with Gore’s remote working policies. Please ask our Talent Acquisition associate to see the detail.

▼W. L. Gore & Associates
https://www.gore.co.jp/careers/working-at-gore