【職務概要】
飲料・食品メーカー向け産業機械のアフターサポートを行なうサービスエンジニアチームのマネージャーポジションです。約7名のチームのピープルマネジメントを担い、顧客へのサービス向上を行ないます。

【主要顧客】
大手食品メーカー (スターゼン、日東ベスト、伊藤ハム、ニチレイ)
飲料メーカー (森永乳業、タカナシ乳業など)

【製品例】
食品・飲料加工機（冷凍機、冷却器、オーブン、フライヤー、フルーツ搾汁機、充填機、殺菌機などのプロセス機器）

【レポートライン】
日本法人カントリーマネージャー

Main Responsibility
 Manage the service team in Japan, including technical supporting, field service, planning & administration for service & spare parts
 To carry out Service Sales activities - spare parts, service, ProCare & Upgrades
 Work closely with team, improving the overall service performance of the company in the Japan region for FoodTech Processing equipment, dealing with multinational firms as well as with local players
 Drive and develop proactive service mindset delivering superior service to our customers
 Participate in developing a 3-year strategic & operational plan, with quarterly forecast and action plan together with leadership
 Work closely with the leadership on defining and deploying new processes to improve service operations in the region
 Responsible to develop, nurture and mentor the Japan team, skill matrix, competence gap analysis and competence development programs
 Build strong relationship with other departments such as Project Management, Applications, Finance, HR, and the other Regional service teams
 Working closely with sales management in Japan to expand the product portfolio offered in Asia Pacific
 Be an integral part of the Key Account Management team in Japan
 Visiting key customers at their HQ (Procurement Directors, Engineering, Industrial Directors, etc.) and at their plants
 Updating weekly, reporting monthly sales and pipeline
 Strongly engaged in working with the regional Service teams to improve supply chain of parts and recruitment and training of new engineers and specialists.

Number of Subordinates: 15

This position works closely with:
 Customers
 Service, Sales and Sales Support people of JBT MAREL
 Various Business Units of JBT MAREL
 Projects team and project coordinators of JBT MAREL
 Engineering locally & equipment suppliers, 3rd party supplier, allied suppliers, strategic partners
 Business control & Accounting
 Project Management of equipment suppliers
 Sales support of equipment suppliers
 Application support of equipment suppliers

Budget / revenue responsibility – USD 4.5 million