■RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
・Develops and maintains operational plans to include all business requirements which include KPI analysis and reporting to HQs, and meeting financial objectives
・Monitor and analyze retail performance KPIs (sales, traffic, CVR, UPT, ATV, FTE productivity), and provide regular reporting to HQ and local management
・Ensure balance between operational efficiency and sales performance, enhancing both store productivity and client experience
・Develops budget and cost controls, and obtains data regarding both internal and external business metrics
・Develop and/or maintain all retail processes, policies, and procedures
・Responsible for inventory management, bi-annual inventory count and inventory movement in the POS system
・Coordinate project development and management with following other departments: IT, internal control, finance and e-commerce teams
・Develop Retail Guideline and operation manuals for stores: service description, integration in sales ceremony, examples of sales scenario, system process
・Responsible for financial analysis of the operational expenses
・Plan and implement of store staff incentive plans
・Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and　regulations
・Maintain safe, secure, and healthy facility environments
・Liaise and coordinate with HQs on retail operations