求人・転職情報

【※TRICAREサービスとは】
米軍人と軍人家族のための医療保障制度がTRICAREです。
TRICAREサービスでは、米軍基地内の医療施設では対処しきれないものを一般病院へ紹介する際に、紹介先病院の選定から患者（TRICARE受給者）の状況把握、病院・米軍への状況説明、請求代行などあらゆるサポートを行います。

【業務内容】
■提携病院（委託先）と患者の間に入り、医療症例管理と双方とのコミュニケーション
■提携病院への訪問もしくは電話にて医療状況のアップデート行い、リモートでの治療のサポート
（訪問の頻度は、対応すべき患者数等の状況次第です）
■患者の医療情報の記録（退院までを丁寧に管理）及び米軍・米国保険団体への英語でのレポート作成
■TRICAREサービス及び提携病院での医療サービスの品質管理
■毎日の定例会議への参加
■必要に応じてTRICAREチームのメンバーにエスカレーション
■必要に応じて他のプロジェクトやタスクをサポート
業務内容詳細は、下記の英語での記載内容をご確認ください。

【英語の使用場面】
米軍人（及びご家族）とのコミュニケーション及び米軍へのレポート作成において英語を使用します。

■ Overall Purpose of The Job (Brief description of the primary purpose of this position)
• This position serves as the TRICARE Near Patient Physician for Japan and will be assigned a specific
TOP Prime and Remote population within Japan which they are responsible for. This position provides
clear medical leadership for the Near Patient efforts within Japan to include both Prime and Prime
Remote beneficiaries under the direction of the Near Patient Physician Lead and Regional Medical
Director Near Patient.
The Program provides end-to-end care experience facilitation for TRICARE beneficiaries as they
journey through purchased care sector provider care in selected regions outside the United States. This
physician serves as the liaison between the local Near Patient staff (nurses and administrator), the MTF
(Military Treatment Facility) leadership, and the PCSPs (Purchased Care Sector Providers). This
includes:
• Training other Near Patient Physicians about International SOS, the US Military health care system,
and the TRICARE Overseas Program (TOP).
• Promoting and facilitating the education of PCSPs regarding International SOS, the US Military health
care system, and the TOP.
• Promoting and facilitating the education of MTF leadership regarding International SOS, TOP, and the
Near Patient goals.
• Qualified and experienced medical practitioner who understands nuances of host nation medical care
and understands US beneficiary expectations of care
• Establish and maintain effective and strong relationships with PCSPs.
• Establish and maintain effective and strong relationships with medical leadership at MTFs
• Build effective relationships with the Near Patient Nurse Lead, other Near Patient Team Nurses, and
physicians, Near Patient Program Operational Staff, Near Patient Regional Medical Director PAC, and
TOP Leadership

■Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
Near Patient (TRICARE)
• Management and Administration (TRICARE)
o Through direct supervision, provide support to the Near Patient medical teams in the area of
responsibility.
o Facilitate effective positive teamwork and clear channels of communication both internally and
externally.
o Establish regular communication mechanisms to ensure the effective transmission of
information to TOP medical staff on organizational and business objectives.
o Interface with the Near Patient Physician Lead and the Near Patient Regional Medical
Director to assure effective alignment.
o Provides regular reports on the status of the program to include any interactions with the
MTF, network and International SOS staff as well as any feedback to include compliments,
complaints, and suggestions from these stakeholders.
• Service Delivery, Management and Administration
o Executes strategic TRICARE initiatives in the region, as they relate to the Near Patient
Program.
o Demonstrate an understanding of the differences in the scope of services we provide the
client.
o Knowledge and adherence to International SOS internal policies and procedures, as well as
policies and procedures outlined by our clients.
o Ensure that patient information is stored appropriately in related systems and follows the
internal procedures on privacy. Patient information is not shared with other departments or
externally.
o Communication with clients and colleagues through emails or confirmations is professional
and meets business standards.
o Achieve relevant objectives / KPI’s as outlined by Near Patient Regional Medical Director.
o Ensure the beneficiary experience at PCSPs is measured and that patient needs are
supported
o Delivers Inpatient Medical Management within the AOR
o Takes escalations as required from Near Patient nurses

US Government Liaison
• Demonstrate an understanding of the TOP key contractual requirements and work closely with the Head
of Medical Services to ensure that relationships with the US Department of Defense, the US Department
of State, DHA, TOPO, US military operational leaders and executives are always positive and consistent
with the contractual obligations.
• Participate in appropriate social, professional, and networking events which assist International SOS
with strengthening the DoD relationship in the region.
• Facilitate development of close and constructive working relationship between the MTFs, other
government stakeholders, and the Near Patient team

Medical Service Delivery (TRICARE)
• Ensures that all operational delivery of TOP medical services and patient care across the region
coordinated by the medical team meet the appropriate standard of medical quality in accordance with
the TOP Clinical Quality Medical Plan (CQMP), DHA service level expectations and Assistance Center
and Medical Transportation Standards.
• Assists the Head of Clinical Quality with feedback on PCSP and gathering of clinical information that
contributes to the Clinical Quality ratings
• Ensures that all KPIs for the delivery of Remote medical services within the area of responsibility are
met

Medical Transportation Services (TRICARE)
• Through the TOP Medical Team leadership, ensure adherence to Intl. SOS Standards in Medical
Transportation for all medical transportation carried out by or supervised by the Assistance Center for
TOP beneficiaries across the region.

Quality Assurance
• Working together with the Near Patient Regional Medical Director and the Pacific Clinical Quality
Assurance Leads to support quality assurance regarding the provision of all TOP medical services
delivered by the Near Patient Program for their AOR, including adherence to client quality plan indices
(in particular the CQMP), case audit and review service recovery, assessment of near misses,
grievances, Potential Quality Incidents (PQIs) and Quality Incidents (QIs).
• Support and monitor Corrective Action Plans and a structured implementation of measures to further
enhance the delivery of services as a result.

Global Assistance Network (GAN)
Work closely with the Head of Clinical Quality and associated staff to ensure prioritization of TOP network
development focus in the region providing key provider relationship development in keeping with the contract
requirements and client feedback.
• To visit designated TRICARE locations across the region as required liaising with MTF
Commanders, staff, and medical providers.
• May assist in validation of scope, quality, and credentialing of TOP medical providers in accordance
with DHA mandated requirements.

Management and Administration
• Facilitate effective positive teamwork and clear channels of communication both internally and
externally.
• Provide positive and negative feedback on NPT work.
• Set clear standards, action plans and yearly performance appraisals for functional reports.
• Input and play an active role in overseeing medical staff succession planning and development
programs.
• Respond to requests for information from the client that are cleared by International SOS.
• Assist with the maintenance of the Statement of Responsibility.
• Provide oversight of MTF Huddles for the area of responsibility.
• Assist in creating an environment in the NPT that promotes process improvement and open
communication.

Additional Responsibilities
• Work flexible hours as appropriate to the needs of the position.
• Undertake transmission and first-call responsibilities as required
• To participate and prepare for designated TRICARE meetings, quality and case reviews and annual
audits, as operationally required.
• Assist with the training of new Near Patient staff
• Work within and promote all International SOS’s policies, procedures, and corporate values.
• Be aware of Intl. SOS’ OH & S policies, practices and procedures and actively participate in the
ongoing development and enhancement of these important areas of our business.
• Undertake project work or reasonable duties as requested by direct Managers.
• Maintain medical license and up-to-date passport.
This job description outlines the general ways in which it is expected you will meet the overall requirements of
this post.
The list of tasks is not an exclusive one and duties may be varied from time to time. This job description is
subject to regular review.

主な職務：獣医療業務、動物病院関連業務全般

イオングループとしてペットに関する幅広いサービスを展開し、
ペットとの暮らしをワンストップで提供している当社。
動物病院・医療センターを全国54拠点に展開しており、
日本最大規模の動物病院グループとして
ペット医療の技術水準の向上、人財育成につとめています。


◇大規模グループならではの働きやすさ、キャリアアップ支援体制も整っています。
獣医療トップレベルの外科・腫瘍外科医、眼科医、画像診断科医、循環器科医との症例検討を毎月実施。
社内外、国内外への派遣・留学による研修制度やloT学習など、経験年数やレベルに合った充実した研修制度を整えております。また、イオングループならではの福利厚生も充実しております。働きやすい環境でスキルアップもできる環境で私たちと一緒に働いてみませんか？