【仕事内容／Job Description】
1. Roles and Responsibilities:
Project Representation & Stakeholder Engagement
Act as the primary After Sales representative in cross-functional vehicle launch projects involving R&D, Finance, Procurement, Supply Chain, and other departments.
Collaborate closely with the project main team to ensure After Sales requirements are integrated throughout the product development lifecycle.
Serve as the communication bridge between After Sales and other departments to align on launch timelines, deliverables, and readiness.

2. After Sales Readiness Planning
Lead the planning and execution of After Sales readiness activities for new vehicle launches, including serviceability, parts availability, and technical documentation.
Ensure timely development and release of service tools, repair procedures, and diagnostic systems.
Coordinate with Parts Planning and Logistics teams to secure initial parts supply and distribution strategies for launch markets.

3. Market Coordination
Work with country-level After Sales teams to assess local readiness and support market-specific launch requirements.
Facilitate knowledge transfer and training for service network and technical staff in launch countries.
Monitor and support early market feedback loops to address post-launch service issues.

4. Risk Management & Issue Resolution
Identify potential After Sales risks during product development and proactively drive mitigation strategies.
Lead issue resolution processes related to serviceability, parts, and technical support during pre-launch and early post-launch phases.

5. Documentation & Reporting
Maintain comprehensive project documentation including readiness checklists, milestone tracking, and launch status reports.
Provide regular updates to senior management and stakeholders on After Sales launch progress and escalations.

6. Continuous Improvement
Contribute to the development and refinement of After Sales launch processes and best practices.
Analyze post-launch performance and lessons learned to improve future vehicle launch readiness.

【部署の紹介／Department Introduction】
[Introduction/Description of the Department]
The After Sales Engineering Department ensures market readiness for service and parts during new vehicle introductions.
Our team represents After Sales in cross-functional product development projects and leads readiness planning across four key areas:
Parts Engineering – Ensures availability and serviceability of spare parts.
Service Engineering – Develops repair procedures.
Launch Management – Drives After Sales readiness across global markets.
Vehicle Documentation – Creates technical manuals and service content.
We work to deliver a seamless customer experience from day one of launch.

[Organization]
The team currently consists of experienced engineers and documentation specialists who work in coordination with internal departments and external partners.
This position will work closely with:
New Projects central team
Different stake holders in R&D, Procurement, Finance, Supply Chain etc.
Daimler India Shared Services team
Project teams within Customer Services for alignment on timelines and deliverables