Detailed Description:
Performs tasks such as, but not limited to, the following:
・Responsible for customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies by working closely with a factory.
・Strong participation in pricing/bid preparation and the development and management of contract terms.
・Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
・Communicates frequently with customers to help ensure satisfaction with the company and the products.
・Co-ordinates regular program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
・Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
・Working independently and also collaboratively with other cross functional teams to develop customer strategies, bids proposals and presentations. and to drive new business opportunities.
・Works with more senior Business Development team members to develop bids, proposals and presentation packages for customers.
・Leads and coordinates quotation activities for assigned customersS, working with internal stakeholders to develop competitive commercial proposals.
・Works with the Marketing group to research and summarize information relating to a specific customer’s market, strategies and direction, market share, strengths, weaknesses and competition. Aim to be the strategic CM-partner for the customer.
・Arranges and coordinates details pertaining to customer visits and audits (including confidentiality agreement activity, visit preparation and logistics).
・Completes customer submitted surveys, self audit forms and information requests.
・Tracks and presents win/loss analysis for customers.
・Performs customer forecast rollups for the sites.
・Collects, reviews and analyzes customer data and market intelligence from all sources.