【Services Offered by this department】
In the Students Services Office (Operations Team), you will be responsible for supporting the smooth operations of both on-campus and online classes offered in the English MBA program. This includes preparing for classes and providing support to students and lecturers to ensure that each class is a rich and engaging learning experience.
Class preparation involves tasks such as getting ready before each term (reserving classrooms and PCs, preparing necessary materials, and more), as well as supporting class operations on the day. This includes setting up classrooms, distribution materials, checking slides and content with lecturers, and confirming student grading. You will also work closely with our part-time staff who assist with class operations, and over time, you will be expected to take on the responsibility of managing and mentoring them.
Your role will also involve responding to student inquiries before and after class, as well as assisting lecturers with in-class requests, such as setting up PCs or providing additional equipment. In this position, clear, friendly, and responsive communication is essential, along with a careful and solution-oriented mindset.
We expect you to begin by focusing on the core operations: reliably facilitating individual student-instructor relationships and class preparation. As you grow in this role, you will be expected to leverage the voices of students and instructors to contribute to broader initiatives, including service planning and development as well as process improvement for class preparation and other operational workflows.
Scope of the Student Services Office
The Student Services Office (SSO) is an integrated team, in addition to your role in Academic Support and Operations, you will work alongside the Admissions Office (responsible for entrance exams and student enrollment) and the Career Office. This unified structure means your scope will include strategic planning and project management to improve the entire student lifecycle. This comprehensive journey includes: Application - Enrollment Preparation - Program of Study - Career Placement/Job Hunting.
By working across these functions, you will have the opportunity to design and implement enhancements that create a seamless and integrated journey for our students from their initial application through to graduation and career placement.
In addition, within the broader department, other teams are responsible for different areas of the MBA program, such as sales, career support, and alumni/community engagement. Working in collaboration with these teams, you may also have opportunities to help organize academic events and community-building activities that enhance the overall student experience.
【Job Responsibilities】
Main Responsibilities
Operations and Execution
・Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
・Handle necessary preparations before each term
・Provide prompt and accurate responses to students and lecturers, both in and outside class hours, effective problem-solving
・Supervise and train part-time staff supporting the class operations
・Planning and execution of academic events, such as academic orientations, examinations, and other events
Cross-Functional Collaboration
・Use feedback and insights to drive improvements in student services and class operations
・Collaborate with internal departments, such as the Admissions Team, Career Office, Alumni/Events Team, etc., to create a seamless and engaging student journey
・Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction
Communication
・Deliver clear and concise guidance during orientations and other touchpoints through the student MBA journey
・Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement
【Department Introduction】
The English MBA Program welcomes students from over 20 countries and regions and is dedicated to developing global leaders who can succeed on the world stage.
Working alongside a diverse team of staff and community members - including current students, alumni, and lecturers - we strive daily to improve and expand the program with the goal of becoming the No. 1 MBA in the Technovate era.
■休日：完全週休二日制, 日, 祝日, 年末年始
