商品企画・販売促進 - デジタルマーケティング
商品企画・販売促進 - EC運用
商品企画・販売促進 - WEBマーケティング
商品企画・販売促進 - CRM・SFA・MA

■Scope:
Support sales activity of USD 304 MM (FY25 Actual), interacting with sales, marketing, logistics, IT, RAQA in Japan as well as Regional CO team.

■Job Summary:
Support sales team by providing administrative service in CRM and local EC systems. Coordinate with other functions such as IT, logistics to make sure all the sales operation flow smoothly. Improve operational process and maximize efficiency of sales operations under supervision.
Communicate with other functions including APAC and Global team for system improvement and trouble shooting.
All the operational tasks related to sales activities are job scope and thus responsible tasks change constantly.

■Essential Functions & Accountabilities:
1.Perform system operations using CRM and local EC systems (e.g., SFDC)
└a.System Master file maintenance (e.g., Customer master, Sales assign master, product master, price master)
└b.Apply Organizational change in timely manner (e.g., new user, new authorization structure, approval process etc.)
└c.Provide user training to new users and existing users when needed
└d.Inquiry handling from sales, customers and patients as needed
└e.Develop sales related reports to support business analysis
└f.System enhancement for better data management and quality
└g.Handle system-related issues and coordinate with the IT team to resolve them

2.Improve existing business processes
└a.Analyze improvement area of existing operational process
└b.Develop improvement plan and work with the team to execute the plan under supervision

3.Support sales execution and related activities
└a.Respond to sales inquiries, channel inquiries to the right person, and/or consult with the appropriate internal or external person.
└b.Facilitate IT-related communication between sales representatives and customers (e.g., coordination with IT teams
└c.Monitor compliance for sales representatives and customers related to sales activities
└d.Support the internal audit processes for related sales systems

4.Participate in cross functional projects as a user representative
└a.IT projects (CRM system improvement etc.)
└b.New product launch projects

5.Publish sales related reports, which is to be automated
└a.Ad-hoc reports
└b.One time data consolidation (for base data for analysis)
└c.Examples) Sales incentive payout, Sample lens, Consignment,,,

■CooperVision’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

■Travel: Occasional domestic and oversea travel (~5%)

■休日：完全週休二日制, 土, 日, 祝日, 年末年始

Qualifications
Knowledge, Skills and Abilities:

■Understanding of the business operations and related Systems
▪Understanding of sales operations (e.g., order management, shipping process)
▪Understanding of CRM (e.g. SFDC) and ERP
▪Understanding of other related IT systems (e.g. EC system for subscription service)
▪Understanding of IT governance, security, and compliance
Understanding of the market
▪Understanding of or interest in the Contact Lens market and consumer trends
▪Understanding of or interest in the CooperVision products as well as competitors’

■Language Skills
▪Business-level English
▪Able to communicate effectively with APAC and Global teams via text and teleconference

■Core Competencies
▪Strong communication skills with various stakeholders, including APAC/Global teams
▪Strong mindset in continuous improvement of business process
▪Business process analysis skills
▪Data analysis skills (a plus)
▪Presentation skills (a plus)
▪People management skills (a plus)

■Work Environment:
▪Prolonged sitting in front of a computer
▪Occasional domestic and oversea travel (Monthly or quarterly domestic travel/ Oversea travel once a year)

■Experience:
▪5+ years of work experience with ERP/CRM systems
▪IT system operations or administration experience is strongly preferred
▪5+ years of sales operation experience
▪Sales experience is plus
▪Business process improvement experience is plus

■Education:
▪Bachelor’s degree or equivalent

■職種未経験者：不可