営業 - ストアマネージャー・店舗責任者
営業アシスタント・カスタマーサービス - 営業アシスタント
営業アシスタント・カスタマーサービス - カスタマーサービス

【Services Offered by this department】
In the Students Services Office (Operations Team), you will be responsible for supporting the smooth operations of both on-campus and online classes offered in the English MBA program. This includes preparing for classes and providing support to students and lecturers to ensure that each class is a rich and engaging learning experience.

Class preparation involves tasks such as getting ready before each term (reserving classrooms and PCs, preparing necessary materials, and more), as well as supporting class operations on the day. This includes setting up classrooms, distribution materials, checking slides and content with lecturers, and confirming student grading. You will also work closely with our part-time staff who assist with class operations, and over time, you will be expected to take on the responsibility of managing and mentoring them.

Your role will also involve responding to student inquiries before and after class, as well as assisting lecturers with in-class requests, such as setting up PCs or providing additional equipment. In this position, clear, friendly, and responsive communication is essential, along with a careful and solution-oriented mindset.

We expect you to begin by focusing on the core operations: reliably facilitating individual student-instructor relationships and class preparation. As you grow in this role, you will be expected to leverage the voices of students and instructors to contribute to broader initiatives, including service planning and development as well as process improvement for class preparation and other operational workflows.

Scope of the Student Services Office
The Student Services Office (SSO) is an integrated team, in addition to your role in Academic Support and Operations, you will work alongside the Admissions Office (responsible for entrance exams and student enrollment) and the Career Office. This unified structure means your scope will include strategic planning and project management to improve the entire student lifecycle. This comprehensive journey includes: Application - Enrollment Preparation - Program of Study - Career Placement/Job Hunting.

By working across these functions, you will have the opportunity to design and implement enhancements that create a seamless and integrated journey for our students from their initial application through to graduation and career placement.

In addition, within the broader department, other teams are responsible for different areas of the MBA program, such as sales, career support, and alumni/community engagement. Working in collaboration with these teams, you may also have opportunities to help organize academic events and community-building activities that enhance the overall student experience.

【Job Responsibilities】
Main Responsibilities

Operations and Execution

・Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
・Handle necessary preparations before each term
・Provide prompt and accurate responses to students and lecturers, both in and outside class hours, effective problem-solving
・Supervise and train part-time staff supporting the class operations
・Planning and execution of academic events, such as academic orientations, examinations, and other events

Cross-Functional Collaboration

・Use feedback and insights to drive improvements in student services and class operations
・Collaborate with internal departments, such as the Admissions Team, Career Office, Alumni/Events Team, etc., to create a seamless and engaging student journey
・Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction

Communication

・Deliver clear and concise guidance during orientations and other touchpoints through the student MBA journey
・Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement

【Department Introduction】
The English MBA Program welcomes students from over 20 countries and regions and is dedicated to developing global leaders who can succeed on the world stage.
Working alongside a diverse team of staff and community members - including current students, alumni, and lecturers - we strive daily to improve and expand the program with the goal of becoming the No. 1 MBA in the Technovate era.

■休日：完全週休二日制, 日, 祝日, 年末年始

【Required】
▼At the Operations Team (One of the functions of the Student Services Office)

Communication and Logical Thinking Skills

Business-level Japanese proficiency (approximately JLPT N2 level) and business-level English proficiency (TOEIC score of 800 or higher)
A friendly, empathetic, and professional mindset is needed to build close professional relationships with students, lecturers, and co-workers.
Ability to absorb knowledge quickly along with exceptional logical thinking skills to analyze the inquiries and provide accurate support
Exceptional eye for detail and accuracy in all areas of communication and output
Independence and Pro-activeness

Ability to take strategic actions independently to achieve team goals and contribute to process improvements
Capable of effective project and time management to maximize the team’s overall capacity
A strong drive for self-development and a willingness to enhance one’s own skills
Strong Decision-Making and Problem-Solving Ability

The ability to manage multiple tasks simultaneously
Capable of understanding the broader context among projects to actively propose and implement solutions for complex issues.
Passion, Flexibility, and Dedication

Dynamic collaboration with diverse members among several teams/departments
Able to work on weekday evenings and some weekends to support class operations and participate in social events for the university (flexible shifts are available)
Proactive attitude toward making meaningful contributions to all stakeholders and team members

▼Desired Candidate Profile
Proactive Supporter
We seek individuals who do not just address surface-level issues but deeply consider underlying causes and think creatively to solve problems independently. In this position, it is critical to have an open mind, a proactive attitude, and empathy that are essential for building strong relationships with customers and stakeholders (students, lecturers, co-workers).
Positive Change-Maker
Candidates are expected to actively communicate not only within their own team but also with other teams and departments to tackle shared challenges and initiatives. We welcome those who take initiative and bring positive change to the team and organization rather than waiting for instructions.
Strong analytical and decision-making skills
Team members will handle multiple tasks simultaneously. We expect you to understand the interrelationships between tasks and projects, proactively propose solutions and improvements for complex issues, and carry them out.

▼Other
At least 3 years of working experience

【Preferred】
・At least 2 years of experience in sales support or sales operations in B2C and/or B2B environments
・Experience in customer support or IT support, including direct (in-person), online, or telephone-based customer interactions or help desk operations
・Work experience in a growing or transitioning business/organization, or in a higher education institution
・Study abroad experience or international business experience

■職種未経験者：可