事業企画・営業企画 - 経営企画
営業 - 法人営業（その他）
営業アシスタント・カスタマーサービス - カスタマーサービス
IT（PM・SE） - テクニカルサポート・フィールドサポート

●概要
グーグル、アップル、アマゾン、マイクロソフト、等大手グローバル企業のカスタマーサポートプロジェクト。

●CHIEF OF STAFF（Japan Site Lead ）【～1250万+Profit sharing（企業業績+個人実績）】
・日本事業全体の責任者としてのポジションです。
約５０００人オペレーターを抱え、主に有名外資グローバル企業をクライアントを抱える事業責任者として、事業の安定・拡大等に向けての各種取り組み全般業務となります。
社長直下のポジション、japan NO2のポジションです。

【ABOUT THE ROLE】
At Concentrix, we’re experiencing a period of tremendous growth and innovation. As we look to maintain an aggressive growth trajectory while transforming core business functions to future-proof our market position, we’re searching for a highly qualified Chief of Staff to work closely with our senior executive leadership team. From day one, the Chief of Staff will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between business teams across the country, and with global team as necessary. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration within a highly matrixed, global enterprise.

【KEY RESPONSIBILITIES】
•Oversee strategic business initiatives from development through successful execution under the guidance of senior executive leadership and line-of-business stakeholders
•Support and build consensus with senior executives in decision-making, program management, and initiative implementation
•Scope, design, drive justification and then execute on improvements to organizational structure, seeking knowledge and skills gaps and creating data-supported recommendations for addressing them
•Improve current processes and systems and create cohesive organizational procedures for optimized efficiency and productivity
•Serve as liaison between staff, executives, senior leaders, regarding company climate, employee well-being, project updates, proposals, and strategic planning
•Oversee daily operations through close collaboration with senior executive leadership and business-line stakeholders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining internal digital and hard-copy assets, planning and coordinating corporate events, etc.
•Build and develop relationships with key employees to increase efficiency and ensure effective responsiveness, operationally
•Help to define new operational strategies, working with senior executive leadership on special projects
•Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications with discretion and professionalism
•Lead Japan Delivery Shared Services including frontline Talent Acquisition, Process Training & Quality, Delivery Excellence, Innovation and Transition etc. as scoped

■休日：完全週休二日制

・BPO関連事業のご経験
・経営管理職のご経験たは同様の分野の学士号、修士号

•Bachelor’s degree in Business Administration or similar field, Master Degree is preferred.
•7+ years in a business or executive management role
•Proven experience organizing and directing multiple teams and departments, preferably within a technology or professional services organization
•Prior experience in a matrixed, global organization and with highly dispersed physical and human capital assets.
•Excellent communicator in written and verbal form
•Adaptable and entrepreneurial mindset with commitment to productivity, visibility and seeking data-driven insights to make informed recommendations
•Experience planning and leading strategic initiatives; including hands-on involvement in data analysis, managing budgets, etc.
•Consulting experience with a focus on operations management in a transformational environment, highly preferred
•Capable of managing large volumes of work while building and maintaining stakeholder consensus around project priorities
•Proficient in both Japanese and English

■職種未経験者：不可