Customer Support Consultant or Managerの求人情報なら転職エージェントJAC

求人情報

Customer Support Consultant or Manager

  • 転勤なし
  • 週休二日制
  • 外資
求人番号

NJB1061501

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会社名 3Shape Japan合同会社 <業種:メディカル・バイオ - 医療機器/用具>
職種

コンピューター関連-社内SE(アプリケーション)

コンピューター関連-ヘルプデスク(保守・運用)

技術系-アプリケーションエンジニア

メディカル・バイオ-テクニカルサポート/アプリケーションスペシャリスト

雇用形態 正社員(期間の定めなし)
勤務地 東京都
仕事内容

General description of position/area of responsibility::

Part of 3Shape Help desk team, providing (mainly remote) technical support on 3Shape products to 3Shape Partners/Resellers and End-users via telephone, email or online sessions.

Tasks (prioritised):

①Technical Customer Support(80%)

Provide technical support on 3Shape HW (3D scanners) and SW (CAD/CAM), assist 3Shape customers on solving problems related to their 3Shape system ・ Via online sessions, telephone, e-mail and occasional on-site events. Perform case logging in CRM.

②Knowledge sharing/Documentation(10%)

Documenting problems/solutions, making this available to 3Shape (and to Partners if relevant)

③Build/expand competence level on 3Shape product portfolio as well as end-user’s business(10%)

Join or arrange internal/external trainings, participate in technical meetings, customer meetings etc.


■休日:完全週休二日制

求める経験、能力
年齢制限の理由

Education::Degree in IT, Bachelor of science or similar

P

rofessional:

Good understanding of IT

Network (client/server) knowledge

Database knowledge (MS SQL or similar)

ITIL experience/certification

Personal:

Structured

Good communicator/empathetic

Curious/Technical interest

Strong language skills (mastering a 2nd and 3rd language is preferred)

Coping well with dynamic/high-activity-level environment

Courteous/Service minded

Expected primary results/Succes criteria:

①Provide excellent and efficient technical support to 3Shape partners (and occasionally to end-users).

⇒Customer Satisfaction (survey and verbal feedback)

②Collect essential/detailed case information/knowledge and document/record this using the company’s CRM (case management) tool, knowledge base and application notes

⇒Customer Support KPIs: e.g. time-to-respond, # cases received, time-to-resolve, # cases resolved, amount of documentation/application notes created.

③Provide feedback/escalation to 3Shape development on reported malfunctions/bugs

⇒Customer satisfaction & internal collaboration between 3Shape departments


■職種未経験者:可

年収 550万円 - 650万円
語学力
英語力: 
中級
英語で電話対応が可能なレベル

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