Client Success Manager/Client Support Managerの求人情報なら転職エージェントJAC


Client Success Manager/Client Support Manager

  • 転勤なし
  • 週休二日制



会社名 株式会社アクイジオジャパン <業種:クリエイティブ/マーケティング - 広告会社(総合広告・SP会社・インターネット広告)>




雇用形態 正社員(期間の定めなし)
勤務地 東京都


The Client Success Manager reports to the President and is responsible to process cases submitted by our clients. Inbound cases are typically managed via our Salesforce ticketing system though some issues are logged via inbound calls. In this role, you will be expected to provide the highest level of support and respond to clients promptly. You will establish timelines for follow up and update Clients as needed. You are responsible for escalating issues to the appropriate team in Canada when required and will work with Account Managers to ensure all client issues are addressed in a timely manner. When the resolution to a reported issue has been documented, you will provide documentation to the Client and follow up to ensure the clients concerns have been addressed. You will be also in charge of managing Online Help Center, update the articles with latest product release. The role’s responsibility is to ensure that each customer`s experience is smooth and that any issues with the product surfaced by clients are addressed in a timely manner.


・ Provide Tier 1 customer support

・ Respond to customer issues and ensure customer concerns are addressed accurately and promptly

・ Provide instructional training on our product to customers via phone and e-mail

・ Understand ongoing issues to correlate new issues with those reported by other clients

・ Assist with specifically defined task when required

・ Update articles in Online Help Center when a new product release is made

・ Establishing a trusted support relationship focused on ensuring customer’s overall satisfaction with our products.

・ Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.

・ Managing escalation process and coordinating request to escalate existing cases from Regional Managers, Platform Operations and Client Support Team in Canada.




・ Microsoft Excel and other Microsoft Office products

・ Strong multi-tasking and prioritizing skills

・ Ability to work autonomously and within a team setting

・ Effective interpersonal and communication skills

・ Strong written and verbal communication: Japanese and English

・ Demonstrated ability to learn and apply basic concepts in new situations

・ Proficiency or subject matter expertise in Digital Marketing are of particular interest.

■Success factor:

To be successful in this role, you have to ensure that the user experience remains positive at all time


年収 450万円 - 700万円